Customer Charter

Customer Rights
For a pleasant ride on board our taxis, observe the following:

  • Do wear your mask (covering nose and mouth) at all times during the trip.
  • Do advise our driver of any preferred route to your destination upon boarding the taxi.
  • Secure your pets in your hand carry or cage.
  • Do inform our driver in advance if you only have big notes (e.g. $50, $100) with you, so the cabby can arrange to get smaller change along the journey.
  • Do ask for other modes of payment, e.g. credit card (please note that an administrative charge is applicable for credit card payments) or ask our driver to send you to a convenient cash withdrawal machine should you anticipate payment problems before arrival at your destination.
  • Do take care of your personal belongings.
  • Do behave in an appropriate manner when on board our taxis.
  • Do not consume food, litter, smoke or vandalize our taxi. Please help to keep our taxi clean for the next passenger.
  • Do not argue or confront our driver, engage the appropriate authorities when necessary.
  • Do not demand our driver to manoeuvre any luggage when it may cause injury to them or others, neither are they expected to carry more luggage than the reasonable capacity of the storage facilities of the vehicle.
  • Do pay the correct fare in full, including booking fees or any other related charges.
  • Do check your change if you had paid your taxi fare with a bigger note.
  • Do ask for a printed receipt at the end of your trip.
  • Do inform our Customer Service Centre at 6476-3033 in advance should you need to cancel a booking, to prevent our driver from making a wasted trip.
  • Do collect your found items from our office upon receiving our notification. Should you need our driver to return the found item to your preferred location at your convenience, be prepared to pay for the taxi fare.
  • Do contact our Customer Service Centre at 6476-3033 for any assistance.